A field of Sunflowers.
>Biker by a field of Sunflowers.

FREQUENTLY ASKED QUESTIONS: ANSWERS

B&B-BASED TOURS - GENERAL:

Travel - how can I travel to your self guided tours?

It's very easy to get here from overseas, as we are just a short journey from several main travel hubs.
Marseille airport has good links internationally (including many low cost flights), both to and from Paris and is just a 50-minute car drive away from our farmhouse.
Nimes, Montpellier & Nice airports are also accessible.
Avignon TGV (High Speed Train) Station is a fast link from Paris (3 hours) and a 6 hour journey from London. Avignon station is just 30 minutes from us by road.
All of the above have good car hire facilities - starting with compacts from around 200 € for 6 days.
Driving from Calais (Northern France) to us takes 9 hours non stop on the motorway.
Please click here for more info on Travel Information.

Additional costs - Are there any obligatory additional costs? (holiday taxes, tips, hire costs etc).

No - the only other charges are those incurred while away from the farmhouse - lunch, dinners (when not eating at the B&B), snacks & drinks (other than at Dinner), entrance to tourist attractions etc.

Money requirements - what will I need?

Most things are covered, apart from drinks & snacks outside of meal times, your lunches, every other dinner, tourist sights etc.
There is a few cash points in the village - 5 minutes walk. French cash points generally accept foreign cash cards.

Single room occupancy - is there a surcharge?

Yes there is - it is 50 € per night.

Payment - how do I make it?

On confirmation of your booking we will send you a pre reservation form for you to check - these dates are then held temporarily for you. We will also send you details regarding the €200 per person deposit that we require to secure your booking. You are also supplied with a link to our terms and conditions for you to check. Sending your deposit acknowledges your acceptance of our terms and conditions.

On reception of your deposit we will email you a deposit receipt and your booking confirmation form, with some information for you to return to us.

We will send you a reminder for your tour balance amount 2 months prior to the start of your holiday.

Payments can be made by TransferWise (usually the cheapest option), PayPal, a foreign bank transfer, or by a French Euro cheque.

Cancellation - what happens if I need to cancel my tour?

Please read about cancellation in our Terms & Conditions.

Travel Insurance - what do I need?

In order to make sure that you are completely covered health wise we ask that you take out adequate travel insurance.
We recommend that you check your travel insurance to make sure it covers you for cycling holidays, accidents & repatriation.
If it does not, you need "Sports travel insurance" or an actual "cycling holiday insurance" product - see the link below for some insurance suppliers:
The Cycle People - https://goo.gl/Gpobqy

Some insurers may ask you for the type of cycling - it is classified as cycle touring (on roads).
It is not mountain biking, down hilling nor is it extreme sports!

If you are an EU resident, it's best that you have an European Health Insurance Card (EHIC), which has replaced the old E111 forms, and it's free of charge.
The EHIC entitles you to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country. Only treatment provided under the state scheme is covered.
However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you.
You can apply for your card at the following link: https://goo.gl/OyjRSq

Accidents or Illness - What happens should I have an accident or fall ill.

We will do everything we can to help, if you have a minor illness we will take you to a local doctor. If you have a minor accident on the bike we will come and get you and then get you to a doctor.

If you were to have a serious accident you would call the emergency services directly, dialling 112 on your phone, English is spoken.

If you are an EU resident we would ask that you have an European Health Insurance Card (EHIC), which has replaced the old E111 forms, and it's free of charge. The EHIC entitles you to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country. Only treatment provided under the state scheme is covered.
However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you.
You can apply for your card at the following link: https://goo.gl/OyjRSq

For EU and non EU residents alike, you should make sure you have adequate travel insurance - see the question above.

Local Restaurants - What are they like?

We will give you a list of our favourite tried and tested restaurants & cafes which should be useful for your lunches and evenings out. There are some very good restaurants for all budgets, and they are easy to get to, from a 5 minute walk into the village to at most a 20 minute car journey.
There are a dozen or so restaurants in the village - 4 of which are very good.

Lunch - What are the possibilities?

Of course you have various choices.
There are many excellent restaurants and cafes in the Luberon villages & towns that you will visit on our rides.
Our preferred restaurant listing points you in the right direction regarding type of food and budget.
Failing that you can always get a takeaway baguette sandwich from the numerous bakeries or visit a market (scenic picnic spots are plentiful).

Special Dietary Requirements - Can you cater for people with special dietary requirements?

Please note that our evening meals are 3 set courses of French cuisine that are home cooked in our small family kitchen, so unfortunately we cannot cater for vegan, gluten free or lactose intolerant customers - sorry.
If you are vegetarian or have any other food allergies can you please check with us at the time of booking, as all of our menus need to be planned in advance.

Snacks & Drinks - What about snacks & drinks outside of meals?

We have drinks (beer, soft drinks & water), ice creams and snacks available at any time, at reasonable prices, from the "Honesty Fridge" - you just help yourself...

How do I wash my bike clothes?

We do a washing run every morning and put it out to dry. This is free of charge.

WIFI - do you have it?

Free Wi-Fi is available throughout the house and on the terrace.

Wine tasting - how does it work if we want to buy some bottles?

Most vineyards will do tastings, usually 3 roses, 3 reds and 3 whites. Most will ship a case(s) to you at a cost.

When is the Lavender harvested?

Lavender is harvested whilst it flowers anywhere from the end of June to August.

Water - Can I drink the local water?

Yes you can - as you can many of the fresh water fountains (when it's marked "Eau Potable") dotted around the valley and hills.

Local Maps - Where can I get a map of the local area?

You can try the following link - which is a map of the Luberon Regional Park:
https://goo.gl/6mM2Lv

The following link is for the Departement of the Vaucluse (a larger area than the above Luberon Regional Park - it's the French equivalent of a County or State):
https://goo.gl/a4KCGk

What reading can I do to get a feel for the area beforehand?

"Rough guide to Provence & the Cote d'Azur"- an excellent tourist guide to the Luberon and wider Provence.
https://goo.gl/jb8lkh

"A year in Provence", Peter Mayle, Penguin. Set in the Luberon Valley, its a good read about the French & Provence. To be taken with a pinch of salt:
https://goo.gl/3fxMXe

"Michelin guide to Provence":
https://goo.gl/AFOTqM

Do you have pets?

Yes, we have a cat, Rocket.

If you can't find the question that you want to ask here - please email or call us.

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